B'yond Platforms - Advanced CCaaS Solutions

Omni-channel Contact Center as a Service for exceptional customer interaction.

Discover B’yond’s Contact Center as a Service (CCaaS), designed to simplify customer interactions. By shifting to a cloud environment, our CCaaS platform offers unparalleled flexibility and efficiency, enabling businesses to deliver omni-channel customer service across voice, sms, e-mail, chat and many more communication interfaces.

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Our CCaaS offering in numbers…

0000

Concurrent calls

Min number of seats

Support

00.00

Uptime

Our capabilities.

Discover how our suite of tools empowers your contact center to deliver excellence across every customer touchpoint, blending cutting-edge technology with unparalleled ease of use.

Omni-channel

Engage with your customers effortlessly across different channels such as, voice, video, email, social media, chat, and SMS. Deliver outstanding customer experiences to elevate customer satisfaction rates.

Advanced dialers

Experience increased agent productivity & optimized call handling with advanced dialers like Auto dialer, Predictive dialer, Progressive dialer, Promotional dialer, Preview dialer, and Power dialer.

Multi-level IVR

Create personalized caller experiences and boost efficiency with our intelligent Multi-level IVR (Interactive Voice Response) system.

In-built mini CRM

In-built mini CRM allows customer support agents to access customer data like previous interactions, unresolved complaints, and more to deliver contextual conversations.

Skill-based routing

Enhance customer engagement with skill-based call routing, ensuring that customer calls are routed to the agents possessing the necessary skills.

Answering machine detection (AMD)

Leverage advanced technology crafted to differentiate between actual human responses and automated answering systems in real time.

Single & Multi-tenant

Choose any model based on your unique business needs like customization, security, budget restrictions, and anticipated growth.

Remote agent

Work seamlessly from anywhere, whether the Internet is ON or OFF.

WebRTC phone

Connect securely through desktop/laptop browsers instead of a dedicated office phone device with our in-built webphone based on WebRTC technology.

Inbuilt ticketing system

Efficiently manage and handle customer issues or support requests with our in-built mini ticketing system. Track and resolve inquiries with ease.

Automated call distribution

ACD automatically sorts and manages heavy incoming calls, eliminating wait times and ensuring that every call reaches the right agent instantly.

Call recording

Capture all inbound and outbound calls for comprehensive record-keeping.

Key features.

Attractive UI/UX

Meticulously designed, easy to use and feature-rich product to deliver a seamless customer experience

Third party integrations

Easily integrate with Social media platforms like Facebook, Twitter, Instagram; CRMs like Zoho, Zendesk, Salesforce, Freshdesk & many more apps of your choice without any hassle

Product customization

Whether you’re new in the industry or a well-established entity, we offer custom-made CCaaS solutions to meet your specific requirements

Robust & Secure

Robust & secure CCaaS solution on cloud that caters to the unique requirements of every business, big or small

Real-time analytics and reports

Automated & customizable customer reports for timely updates and to make informed decisions

AI enabled

Advanced features like AI Chatbot, WhatsApp Bot, WhatsApp Broadcasting, SMS Broadcasting and many other features to ensure consistent & personalized interaction

"EXTRA MILE?
FOR US, IT’S MERELY
THE STARTING POINT"

Example of use cases.

Call Centers

Customer inquiries
Telemarketing
Debt Collections

Healthcare

Appointment scheduling
Patient queries
Telehealth consultations

Hospitality

Reservations
Guest services
Feedback collection

Fintech

Account inquiries
Transaction support
Fraud alerts

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