Our CCaaS offering in numbers…
Our capabilities.
Discover how our suite of tools empowers your contact center to deliver excellence across every customer touchpoint, blending cutting-edge technology with unparalleled ease of use.
Omni-channel
Engage with your customers effortlessly across different channels such as, voice, video, email, social media, chat, and SMS. Deliver outstanding customer experiences to elevate customer satisfaction rates.
Advanced dialers
Experience increased agent productivity & optimized call handling with advanced dialers like Auto dialer, Predictive dialer, Progressive dialer, Promotional dialer, Preview dialer, and Power dialer.
Multi-level IVR
Create personalized caller experiences and boost efficiency with our intelligent Multi-level IVR (Interactive Voice Response) system.
In-built mini CRM
In-built mini CRM allows customer support agents to access customer data like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Skill-based routing
Enhance customer engagement with skill-based call routing, ensuring that customer calls are routed to the agents possessing the necessary skills.
Answering machine detection (AMD)
Leverage advanced technology crafted to differentiate between actual human responses and automated answering systems in real time.
Single & Multi-tenant
Choose any model based on your unique business needs like customization, security, budget restrictions, and anticipated growth.
Remote agent
Work seamlessly from anywhere, whether the Internet is ON or OFF.
WebRTC phone
Connect securely through desktop/laptop browsers instead of a dedicated office phone device with our in-built webphone based on WebRTC technology.
Inbuilt ticketing system
Efficiently manage and handle customer issues or support requests with our in-built mini ticketing system. Track and resolve inquiries with ease.
Automated call distribution
ACD automatically sorts and manages heavy incoming calls, eliminating wait times and ensuring that every call reaches the right agent instantly.
Call recording
Capture all inbound and outbound calls for comprehensive record-keeping.
Key features.
Attractive UI/UX
Meticulously designed, easy to use and feature-rich product to deliver a seamless customer experience
Third party integrations
Easily integrate with Social media platforms like Facebook, Twitter, Instagram; CRMs like Zoho, Zendesk, Salesforce, Freshdesk & many more apps of your choice without any hassle
Product customization
Whether you’re new in the industry or a well-established entity, we offer custom-made CCaaS solutions to meet your specific requirements
Robust & Secure
Robust & secure CCaaS solution on cloud that caters to the unique requirements of every business, big or small
Real-time analytics and reports
Automated & customizable customer reports for timely updates and to make informed decisions
AI enabled
Advanced features like AI Chatbot, WhatsApp Bot, WhatsApp Broadcasting, SMS Broadcasting and many other features to ensure consistent & personalized interaction
Example of use cases.
Call Centers
- Customer inquiries
- Telemarketing
- Debt Collections
Healthcare
- Appointment scheduling
- Patient queries
- Telehealth consultations
Hospitality
- Reservations
- Guest services
- Feedback collection
Fintech
- Account inquiries
- Transaction support
- Fraud alerts
